shipping information
Shipping & refund policy
We know you’re eager to enjoy our delicious products as soon as possible. That’s why we’re committed to processing and shipping your order within 1-2 business days from our primary EU warehouse. Please note that we don’t process orders on weekends or holidays, and there may be delays during high-volume periods like holidays.
EU & UK shipping: The average shipping time is 2-7 days.
US shipping: The average shipping time is 2-3 weeks.
Free shipping for orders over €60
We believe in making our products accessible to everyone, which is why we offer free shipping for all orders over €60 within the EU. If your order is under €60 or your country is not in the EU, shipping will be based on courier rates.
We use reliable shipping carriers to ensure your package arrives safely and quickly.
International shipments
Besides the EU countries, we also ship to most non-EU countries and the UK. We’re working hard to expand our international shipping options and make them more affordable for our customers. If your country isn't on the list, we'd love to hear from you! Send us an email at we@feelrooty.com to let us know you're interested. If enough people from your country reach out, we'll work on making our products available to you.
Refund policy: Our happiness guarantee
We want you to be 100% satisfied with your FeelRooty experience, which is why we offer a first-order refund policy. If you’re not completely happy with your purchase, please email we@feelrooty.com within 60 days of receiving your order. Please note that subscription shipments after your first order are not eligible for return, refund, or cancellation after they have been charged.
Bulk orders, non-rooty products (frothers, mugs, etc.), or orders over €70 are ineligible for return but subject to additional review by our team. Unfortunately, we cannot refund the original shipping charges, and return shipping is at the customer’s expense. Refund requests received more than 60 days after the original order receipt will not be honored, and we reserve the right to refuse any refund/return if abuse is suspected.
